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Should we trust Twitter?

By Douglas Rushkoff, Special to CNN
updated 4:36 PM EDT, Tue September 3, 2013
Independent newspaper correspondent Guy Adams had harshly criticized NBC's coverage of Olympic events.
Independent newspaper correspondent Guy Adams had harshly criticized NBC's coverage of Olympic events.
STORY HIGHLIGHTS
  • Douglas Rushkoff: Twitter users appalled by ban of reporter's access after anti-NBC tweets
  • Rushkoff: It's no surprise -- Twitter a corporation with concerns besides users
  • He says it sends message to corporate partners: Ask us how to ban users that offend
  • Rushkoff: Users who don't want to depend on Twitter should explore and/or build alternatives

Editor's note: Douglas Rushkoff writes a regular column for CNN.com. He is a media theorist and the author of "Program or Be Programmed: Ten Commands for a Digital Age" and "Life Inc: How Corporatism Conquered the World and How We Can Take It Back."

(CNN) -- Twitter users are rightly aghast that the company on Sunday banned a user for openly criticizing NBC's coverage of the Olympics. After Guy Adams, a British newspaper reporter for The Independent, posted negative comments about NBC's tape-delayed Olympics coverage (including one executive's work e-mail for viewers to make complaints), Twitter alerted its business partner -- NBC -- and showed the network how to file a complaint capable of shutting down the offending user.

Both Twitter and NBC apologized Tuesday, and Twitter restored Adams' account.

Yes, the Twitterverse should be appalled, but we should not be surprised.

Douglas Rushkoff
Douglas Rushkoff

First off, Twitter is a private, for-profit company. Having provided a free service to millions of Internet users for years, the company is attempting to placate and even pay back investors who have been awaiting returns on millions of venture dollars. This means becoming more restrictive, more top-down and more corporate.

Last month, in an effort to raise advertising revenue, the company announced it was closing its API (application program interface) to third-party apps -- meaning people and companies can no longer make applications that stream Twitter data. This makes it harder to see Tweets from places other than Twitter's own website. It's an entirely less open service this way, but it also gives Twitter exclusive control over how and where people access its content -- and advertisements.

Twitter reinstates journalist's account
Soccer player expelled for racist tweet
UK diver targeted by Twitter 'troll'

And now, as if to prove that it's more of a corporate player than a tool for corporate critique and other radical activity, Twitter has given its biggest partners a primer in how to ban users that offend them: Simply ask us.

Tech: Welcome to the Twitter Olympics

So is the Net suddenly less free and open? No. The Net -- at least as a technology -- is just as free as it was before. This is simply what happens when we rely on a highly centralized and privately owned tool for a capability that might best be accomplished through a more distributed technology.

The Net might be a big decentralized network, but Twitter is a single, centralized node on that network. Our tweets don't self-replicate and spread; they go to Twitter, which then essentially broadcasts them to our followers. This is an efficient system, for sure, but it is also highly controllable. The extent to which our messages proliferate depends entirely on the kindness of Twitter, a company that has priorities other than us.

The alternative would be to sidestep Twitter altogether, and re-create its functionality through less restrictive, distributed tools. We could use the messaging equivalent of Napster or Tor -- the peer-to-peer networks that let people share music and movies with each other. Instead of downloading files from a central server, people get bits and pieces of files from one another.

Likewise, e-mail travels sideways from server to server, in bits and pieces, with no truly central administrator motivated to ban a particular user for what he's writing.

We may not like Twitter for what it's doing, but it's not up to a multimillion-dollar corporation to act against its own short-term financial interests in favor of freedom of our speech.

Tech: Meet the man who started #NBCFail

It is, however, up to those of us who want a free and open Internet to make the effort to understand how our technologies work and who controls them. Only then will we be capable of exploring alternatives to centralized corporate software, and of building and supporting them.

Follow @CNNOpinion on Twitter.

Join us at Facebook/CNNOpinion.

The opinions expressed in this commentary are solely those of Douglas Rushkoff.

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